Troubleshooting the My Electronic Vaccine Card

We’re hearing that some people have attempted to access the My Electronic Vaccine Card, but have been unable to do so.

If you input your information, and the website tells you your information cannot be found, there are a few things you can do.

  • Only vaccinations given in Oregon are in the system. If you received your vaccination in another state, or from federal agencies such as the Department of Defense or Department of Veterans Affairs, it will not show up in the Oregon system. Please contact the other state, or agency to see whether electronic vaccine cards are available.
  • Your information must match what is in Oregon’s vaccination system. Your vaccination card may not be found if the information you enter doesn’t match exactly to the system. The vaccination system can’t accept any special characters. For example, the system can’t accept accents or umlauts. If your name includes special characters, leave them out. You can try to request again with a different email or mobile number. You can also contact your vaccination provider to make sure they sent your correct information to the Oregon vaccination system.
  • In some cases, people did not include their phone number when filling out the vaccine paperwork. If that is the case, you will not be able to access the electronic vaccine card.

If you have been unable to access your electronic record, please call the Immunization Help Desk at 800-980-9431 for assistance. You may also contact the provider from which you received your vaccination and ask them for assistance.

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